Technology Specialist
Who We Are
Be a part of an innovative and dynamic district leadership team in the heart of Silicon Valley that is dedicated to excellence and equity in education. Ravenswood is a TK-8th grade public school district located in East Palo Alto and East Menlo Park, California. We serve 1,530 students across three elementary schools and one middle school. Ravenswood is proud of its diversity, with 99% of district students identifying as Latinx, African American, Pacific Islander, and/or multiple races with over half who are multilingual learners. We aim to empower every student to fully engage critically and creatively in their education with the skills and mindset necessary to successfully fulfill their unique potential. Every day, in our quest to achieve this mission, we root our work in and centered around the rich cultures of our students, families, and community.
Who We Want
We want talented people from diverse backgrounds and experiences, who are inspired by our mission, who are ready to examine and combat systemic inequities, and who are motivated to unleash our children’s potential. We want people who are strong collaborators, skilled communicators, and problem solvers who are comfortable in a community of continuous learning.
Overview of the Role
Under the direct supervision of the Director of Technology, the Technology Specialist, using a moderate level of skills, installs, configures, repairs, and maintains District and school computers, operating systems, peripherals, audio/visual equipment, and related office and instructional software and equipment. Routine duties may be performed independently or may assist a journey level employee.
Essential Responsibilities
● Provide tier one technical support for all users at assigned site(s). Troubleshoot problems encountered by staff and students, and provide a timely resolution via email, telephone, video conference, and/or in person.
● Escalate unresolved issues as needed until issues are resolved. Track all unresolved issues to closure via the District’s IT HelpDesk.
● Install and support computer software, hardware, and peripherals.
● Install and support audio/visual equipment including TV’s, projectors, speakers, document cameras, microphones, and A/V system controls.
● Imaging and deployment of computers.
● Collaborate with other members of the IT team to complete daily tasks and long-term projects.
● Maintain an accurate equipment inventory for assigned site(s) in the District’s IT inventory management system.
● Provide tier 1 security camera operation and support.
● Provide tier 1 telephony support.
● Maintain security of confidential information.
● Travel to school locations as assigned.
● Perform other related duties as assigned.
What You Bring
The ideal candidate should have a set of experiences or qualifications that demonstrates their ability to meet the responsibilities outlined above. We are a small school district. While specialized expertise in one of the areas below is helpful, this role is best suited for an individual who has broad expertise across a number of technical tasks.
These are some of the experiences and characteristics that the strongest candidates will posses:
KNOWLEDGE OF: Computer and audio/visual: hardware and software repair and maintenance; safe driving practices and traffic laws.
ABILITY TO:
● Install and configure new hardware and software for all types of devices at assigned site(s).
● Troubleshoot and resolve hardware and software related issues for all deployed devices.
● Troubleshoot and resolve basic wired and wireless networking issues.
● Troubleshoot and resolve basic audio/visual connectivity issues.
● Use imaging tools for mass deployment of new hardware and upgrades.
● Understand and follow technical documentation and directions.
● Dynamically prioritize work throughout the day as needs change.
● Read, interpret, and follow rules, regulations, policies and procedures.
● Maintain an organized and inventoried work space.
● Work without close supervision.
● Follow oral and written directions.
● Solve technical problems in a constantly changing educational environment.
● Perform duties with awareness of all District requirements and Board of Education policies.
● Establish and maintain effective working relationships with others of diverse backgrounds,experience, and personalities, and work with diverse school sites and conditions in a manner that achieves District goals.
● Communicate effectively in English orally and in writing, and model communication skills using tact, patience, and courtesy to respond to the needs of team members and others.
● Operate personal computer, related software, and other office equipment, and flexibly learn new applications and systems as needed.
● Meet District standards of professional conduct as outlined in Board Policy.
Other
Education and/or Experience
High school diploma or equivalent. One year of experience performing diagnostic testing, repair and preventive maintenance on computers and related hardware and software, and/or audio/visual equipment and related hardware.
Physical Abilities
Frequently stands and walks for extended periods; stoops, kneels, and crouches to pick-up or move boxes and technology equipment; ability to perform physical labor for sustained periods of time; physical ability to lift and move objects weighing up to 50 pounds without assistance; climb stairs; climb ladders; normal manual dexterity sufficient to manipulate hand tools and to operate, adjust, clean, troubleshoot, and repair computer and telecommunications equipment; vision, which can be corrected to all level sufficient to successfully, read hand-written, typed and computer-generated information and data, as well as computer terminal display; hearing and speech ability sufficient to enable communication by telephone and in person.
License, Certification, Bonding, and/or Testing Requirements
● Criminal Justice Fingerprint Clearance
● Valid California Driver’s License
● Tuberculosis Clearance
Working Conditions
● ENVIRONMENT: Indoors and outdoors work environment with some travel between District sites. Drive a vehicle to conduct work. May be required to use a personal vehicle. May require willingness and ability to work occasional evening and/or weekend hours..
● HAZARDS: Electrical power supply and high voltage. Working in a cramped or restrictive work chamber. Working on ladders or at heights. Occasional exposure to cleaning fluids. Driving a vehicle during adverse weather conditions. Driving a vehicle during adverse weather conditions.
Reports to
● Director of Technology
Work Year
● 12 months
Salary Placement
CSEA Salary Schedule Range 39 Evaluation
● Performance of this job will be evaluated in accordance with provisions of the Board’s Policy on Evaluation of the Classified Personnel and the CSEA Contract.