Solenis Customer Service Representative I

Solenis is a leading global producer of specialty chemicals for water-intensive industries, including the pulp, paper, oil and gas, chemical processing, mining, biorefining, power and municipal markets. The company’s product portfolio includes a broad array of process, functional and water treatment chemistries as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets and minimize environmental impact. Headquartered in Wilmington, Delaware, the company has 41 manufacturing facilities strategically located around the globe and employs a team of approximately 5,200 professionals in 120 countries across five continents.  For additional information about Solenis, please visit |Twitter | LinkedIn.


Solenis is staffed with great minds and powered by ingenuity. When you join the Solenis team, you become part of a global community of 5,200 experts who work together to provide advanced process and water treatment solutions. Our team members take pride in their ability to think dynamically and help solve our customers’ unique challenges. If you’re interested in becoming a part of our elite team, please explore our current career opportunities.


As a Customer Care Specialist for North America, you will be responsible for processing orders for customers and/or sales team.  You will be the liaison between the customer and/or sales team and the plant/warehouses for order confirmations and delay of orders.  You will also complete returns, invoice corrections, answering all questions in regard to orders, and completing all customer’s requests for Solenis North America.  Successful candidate able to assess and resolve obstacles with the primary objective of providing the customer with a high quality and responsive experience.


Key role responsibilities:

  • Process orders received via E-mail, Phone and/or System Generated

  • Follow through with customer / plant order changes

  • Identify and process invoice corrections

  • Process returns and/or transfer of product

  • Complete daily reports to ensure orders are delivered on time and full

  • Set up / maintain new customer accounts

  • Fulfill expedite requests as needed


  • Minimum of High School Diploma; Bachelor’s Degree preferred

  • Must have a minimum of two or more years of employment during or post education. Previous Customer Service Experience a plus.

  • SAP knowledge a plus, skilled in Outlook and Excel