Salesforce Senior Product Manager


Salesforce Senior Product Manager

Job Details

About you...

  • Love to wear multiple hats.

  • Leap tall buildings in a single bound, bringing the whole team with you.

  • Keen reader of people, culture, and tea leaves; builds the relationships to make things happen.

  • Highly functional in a dynamic, challenging environment.

  • Comfortable bending between the tactical and strategic.

  • Top-notch executive presence and communications superstar.

Top reasons to join our team...

  • Thrive in a culture of ownership, delivery, and innovation.

  • Drive the end-to-end delivery of world-class technology solutions.

  • Be a catalyst for change in the realm of World-Class Technology and Products.

  • Enjoy a hyper-transparent flow of information, conversation, and ideas.

  • Innovate and invent the future of Agile and Social program management.

OUR CURRENT PRODUCT MANAGER / SENIOR PRODUCT MANAGER OPPORTUNITIES:

Senior Product Manager, Service Cloud, Einstein (San Francisco)

The Service Cloud is the world’s number one customer service application and a rapidly growing $3.5B+ business. Our Service Cloud Einstein team has an immediate opportunity for a talented Senior Product Manager who wants to work on exciting machine learning technology that is a strategic focus for the business. You will be working with a group of world-class engineers and data scientists to build Artificial Intelligence capabilities our customers will adopt to drive better customer experiences and improved business results. 

Service is an area rich with opportunities for application of AI and you will be shipping the core capabilities in partnership with engineering that allow all businesses and customers to unlock this potential for service. Your leadership will go far beyond just technology as you bring these latest technologies to market working with marketing, sales, and other stakeholders. And the work you do will touch millions of end customers from the biggest companies around the globe as they are released into the leading platform for service. 

Senior Product Manager, Einstein Bots (San Francisco)

The Service Cloud is the world’s number one customer service application and a rapidly growing $3.5B+ business. Our Einstein Bots team has an immediate opportunity for a talented, experienced Senior Product Manager who wants to work in a growth area, on products with executive focus. You will be working with a group of world-class engineers to design/build/guide the breakthrough Artificial Intelligence features our customers will love, adopt, and use. Come be part of the team that is Trailblazing  this technology as we work towards our vision of enabling our customers with powerful platform capabilities.

Product Manager/Senior Product Manager, Salesforce Essentials (San Francisco)

Salesforce Essentials brings the #1 CRM to small business. With quick setup and features built for small business, Essentials provides the core functionality SMBs need to be successful. We’re driven by the inspiration that our small business customers and trailblazers bring us.
Salesforce is looking for a Product Manager to help build the future for Salesforce. This role will focus on reimagining our Support Product for Essentials customers to deliver outstanding customer support.

We are looking for a strong, proactive leader capable of autonomously driving multiple projects in parallel and a keen understanding of the small business customer. You will partner closely with marketing, engineering, design, operations, and the business to drive your roadmap to success.
 

Salesforce Service Cloud - Field Service Lightning (San Francisco)

The Service Cloud IT team is looking for an experienced Product Manager / Product Owner (PO) to lead the product development for Salesforce’s own internal Field Service Lightning instance.  This is seen as the leading implementation of Service Cloud around the world and it is truly a “customer zero” experience where you will get the opportunity to work closely with R&D team to implement our beta features before the rest of the world in context of the Field Service Lightning product. Salesforce uses our Field Service Lightning product right now for managing a vital function of our customer support, support appointment self-scheduling. But the additional use cases are lining up!

Product Manager - Ask Astro - San Francisco

Salesforce is looking for a Product Manager within the Business Technology (BT) organization who will support delivery of solutions related to the employee experience. “Ask Astro” as it’s referred to, is our one stop shop application for any questions a Sales focused employee may have here at Salesforce. These searches/questions may come in many topic areas from Marketing Content, Demo material, quote support, commission status, sales policy, upcoming events, to more common technical support related questions. This application is core to Salesforce’s Sales employee experience (primary users are Account Execs, Solution Engineers, Services), and timely resolution of an employee’s questions in a concise and efficient manner is paramount to ensuring our ability to grow. As such, we  endeavor to ensure Ask Astro offers cutting edge technology, using not only our own product capabilities in Service Cloud, but much more with respect to Chatbots, Einstein, LiveMessage, LiveAgent, and custom application development. The current state of the product is custom screens built on top of Salesforce’s own Service Cloud (managed by a separate team) for case management capabilities. This role would require work with geographically dispersed scrum team (engineering is located in Portland and potentially Hyderabad, India) and business partners on implementing and scaling Web and Mobile applications. This role will work with business stakeholders from Sales, Revenue Operations, HR, IT, other Salesforce product teams and more. Our ideal candidate enjoys working in an open, dynamic, high-growth and most importantly fun environment, with a passion to solve meaningful problems, perform data analysis,  and continuously improving business problems.

Salesforce Service Cloud

Service Cloud allows you to deliver service to every customer, anytime, anywhere. It is a part of Salesforce's Customer Success Platform, an ecosystem of connected mobile and social tools powered by the cloud.

Salesforce Marketing Cloud

The Salesforce Marketing Cloud is a leading global provider of cross-channel digital marketing solutions that empower organizations of all sizes to communicate with their customers through email, mobile, social media, Web and marketing automation. We're driven by a deep understanding of marketers' needs-because we're marketers too. No other digital marketing company invests in product innovation the way we do, giving our clients access to truly cutting-edge technology. We are continuing to push boundaries with our industry leading Marketing Cloud applications that bring together trusted data at unprecedented scale and speed to enable a new generation of intelligent people-centric applications.

Salesforce Pardot

Salesforce Pardot B2B Marketing Automation is one of the fastest-growing and most successful Salesforce acquisitions of all time. We are looking for product managers (Senior Product Manager level and above) to continue to drive our extraordinary growth by building features to support key Enterprise customer needs. This is your chance to be part of an exciting team that is changing the way businesses operate in the cloud.